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Orderd new boots online. Was told by customer service they were in stock and would ship in 2 work days. Did not happen. Called customer service they told me they would ship the next day. Did not happen. Called customer service to find out why. They said they would call...
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Anonymous
Joe McElmurry

Ordered boots with two business day shipping. It's now been 8 days and they have not been shipped. Talk to Natalie at customer service she said she would look into it and call...

#1085282
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This company has left a bad taste in my mouth. Placed an order on May 11th and have not even recieved confirmation only that they took my money. I guess the fine print said they do not even ship your product for 6 business days after the order is placed!! Who would...
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Anonymous
Anonymous

Did you end up getting your boots?

Anonymous
Ray

They sold out to boot barn and went to *** !!!! I will not order from them again !!!

1.6
I didn't like
  • Long shipping times
  • Nightmare
  • Customer service
#1048670
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I order a pair of boots for Christmas 2016 , I received the wrong pair of boots. I return the boots and was charged $22 for their mistake. Second time around I got yet another wrong pair of boots. I return those and they charge me ANOTHER $22 for shipping. I just went...
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#1030376
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Sheplers Western Wear - Apology to Natalie

Sheplers Western Wear
#1091698
This morning I gave a bad review to Sheplers on their internet ordering service. They did deserve it ,but I spoke about Natalie not calling me. At noon today FedEx delivered my boots. She obviously followed up on my request. Thank you Natalie.
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Sheplers Western Wear - Sheplers sucks

Sheplers Western Wear
#1049102
2.2
Details
Ordered a pair of boots on Wednesday paid for next day air shipping. It's Friday and my order still has not been shipped. Called to check and see what the problem was no one knew anything and had the worst attitudes of any business I've ever seen. *** OFF!
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Nocona Boots Cowboy Boots Review

Sheplers Western Wear
#976995
What kind of company sends the item in its original box in clear wrapping during the holiday season!? I mean come on you could have at least put it inside another box! No thanks to you my husband got the the delivery and could see his bigger item gift. Thank you sheplers I have every intention on shipping them back for return and placing a new order else where. Thanks! Annoyed customer
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Sheplers Western Wear Boots Review

Sheplers Western Wear
#970053
4.8
Details
I love shelpers, customer service is great. They are always helpful when i have a question. I see some people have problems with shipping i haven't. I purchased a pair of ariat boots for 103.00 dollars, went on ariat website same boot was selling for over 200. They always have great deals on Western wear.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Sheplers Western Wear - Canadians Beware of Added Charges for Delivery
When I made this order I used SHEPLERS Currency converter with Canadian funds for a total amount of $146.53 Canadian. However the following day my bank account was charged $146.53. USD. Without an order number. According to SHEPLERS webpage I don't have any orders past...
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1.0
#1019935
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First I like to say I placed the order on a Sunday and received the boots Wednesday. However the problem is when I first placed the order the original amount was for $146.53 using Sheplers currency convertor for Canadian funds. But the actual amount is $201.84 which is...
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Maleman74
Maleman74

No response from company but then from what I read no one gets a response from Sheplers.

1.6
I liked
  • Fast delivery time
I didn't like
  • Added delivery charges at the time of delivery
#1018328
Reply to reviews
Sheplers Western Wear - Boots Review
Sheplers Western Wear - Boots Review
I ordered some black crackled boots for my wife as a Christmas gift, they arrived on time and looked like good quality, I wish I would of read upon the reviews before ordering. not even a week later with 2 wears and the material started coming off from the front, I...
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Moni25
Anonymous

Do a dispute with your credit card company!!!

1.8
#1003786
Reply to reviews
I ordered a pair of boots in-time for Christmas... and while I was okay with them arriving several days later, you know because it IS a busy time of year for the postal service.. I was floored when we opened the box and my boyfriend pulled out a HORRIBLE and...
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I didn't like
  • Return policy
  • Quality
  • Customer service
#993706
Reply to reviews
The worst company I have ever dealt with. Zero customer service. Phone operators have zero clue. Don't try to send an email or even seven they will all go unanswered. A problem that could have been easily solved wasn't. And their answer while munching on food or...
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1.0
#992308
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Terrible, bad experience, bad customer service, joke. Send me a wrong item that was for Christmas. Never received the correct item, called the person told me that she is shipping it expedited, never received the order. Had to call again, they told me don't have the...
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1.0
#985004
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This company is a total waste of time and money, bought a shirt from them for a Christmas present for my father, only to have them send the incorrect one out to me. once i rang them and told them of the issue they assured me that they would send the correct one out,...
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#977687
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