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I ordered a men’s western shirt on October 16th 2017 for my engagement photos and paid for express ground shipping! Not only did it arrive a month later (after my photos) but when I received it today it was the wrong size. I contacted them a week prior to my photos to...
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1.9
#1128918
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Purchased 2 pair of boots for $400+ and a Stetson hat for $200, I was charged multiple times for hat and my bank cancelled the hat charges. I choose UPS 2 day air for my shipping method, Shepler shipped ups smart track which is another name for USPS parcel post. It has...
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1.0
#1124856
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I placed my order for 4 pair of jeans and a belt on 10/12/17...so I dropped a lot of money plus I paid for the upgraded UPS shipping. I understand that each item has a ship out date... all of the jeans were to ship in 3 business days, and the belt in 7. It is now the...
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1.0
I didn't like
  • Customer service
  • Long shipping times
  • Return policy
#1121462
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Sheplers Western Wear - Apology to Natalie

Sheplers Western Wear
#1091698
This morning I gave a bad review to Sheplers on their internet ordering service. They did deserve it ,but I spoke about Natalie not calling me. At noon today FedEx delivered my boots. She obviously followed up on my request. Thank you Natalie.
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Sheplers Western Wear - Sheplers sucks

Sheplers Western Wear
#1049102
2.2
Details
Ordered a pair of boots on Wednesday paid for next day air shipping. It's Friday and my order still has not been shipped. Called to check and see what the problem was no one knew anything and had the worst attitudes of any business I've ever seen. *** OFF!
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Advertised vs Delivered
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Delivery Service
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Exchange, Refund and Cancellation Policy
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Nocona Boots Cowboy Boots Review

Sheplers Western Wear
#976995
What kind of company sends the item in its original box in clear wrapping during the holiday season!? I mean come on you could have at least put it inside another box! No thanks to you my husband got the the delivery and could see his bigger item gift. Thank you sheplers I have every intention on shipping them back for return and placing a new order else where. Thanks! Annoyed customer
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Sheplers Western Wear Boots Review

Sheplers Western Wear
#970053
4.8
Details
I love shelpers, customer service is great. They are always helpful when i have a question. I see some people have problems with shipping i haven't. I purchased a pair of ariat boots for 103.00 dollars, went on ariat website same boot was selling for over 200. They always have great deals on Western wear.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Ordered Carhartt FR shirts that were on sale. I am going on 4 weeks now and they have yet to be delivered. Received a phone call and was told that the sale items were no longer available. Wow. Waited 3 weeks to hear that they were discontinued. My email was bombarded...
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2.1
#1117895
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I placed an order from Shepler.com and paid for 2 day shipping, needless to say it's been 8 days and no prop I've contacted customer service twice and they advised me that they weren't able to tell me when the product would be shipped or even if the product is...
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1.0
#1114934
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Orderd new boots online. Was told by customer service they were in stock and would ship in 2 work days. Did not happen. Called customer service they told me they would ship the next day. Did not happen. Called customer service to find out why. They said they would call...
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Anonymous
Joe McElmurry

Ordered boots with two business day shipping. It's now been 8 days and they have not been shipped. Talk to Natalie at customer service she said she would look into it and call...

#1085282
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This company has left a bad taste in my mouth. Placed an order on May 11th and have not even recieved confirmation only that they took my money. I guess the fine print said they do not even ship your product for 6 business days after the order is placed!! Who would...
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Anonymous
Anonymous

Did you end up getting your boots?

Anonymous
Ray

They sold out to boot barn and went to *** !!!! I will not order from them again !!!

1.6
I didn't like
  • Long shipping times
  • Nightmare
  • Customer service
#1048670
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I order a pair of boots for Christmas 2016 , I received the wrong pair of boots. I return the boots and was charged $22 for their mistake. Second time around I got yet another wrong pair of boots. I return those and they charge me ANOTHER $22 for shipping. I just went...
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#1030376
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Sheplers Western Wear - Canadians Beware of Added Charges for Delivery
When I made this order I used SHEPLERS Currency converter with Canadian funds for a total amount of $146.53 Canadian. However the following day my bank account was charged $146.53. USD. Without an order number. According to SHEPLERS webpage I don't have any orders past...
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1.0
#1019935
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Contact Sheplers Western Wear

Mailing Address:
Sheplers, Inc.
6501 W Kellogg Dr
Wichita, KS 67209-2211
Phone:
(316) 946-3600
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Sheplers Western Wear Products and Services

First I like to say I placed the order on a Sunday and received the boots Wednesday. However the problem is when I first placed the order the original amount was for $146.53 using Sheplers currency convertor for Canadian funds. But the actual amount is $201.84 which is...
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Maleman74
Maleman74

No response from company but then from what I read no one gets a response from Sheplers.

1.6
I liked
  • Fast delivery time
I didn't like
  • Added delivery charges at the time of delivery
#1018328
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