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I placed an order in time for Christmas.....plenty of time for Christmas, plenty of time to skin the cow and make the items and still ship for Christmas!!!!! (My fault, I should have been specific and said I wanted my items for this Christmas) When I placed my order,...
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Anonymous
Dms07

Same exact experience, except I've been trying for a week to get ahold of customer service through email and calls and never can get a response or pick up. WORST CUSTOMER SERV...

#974631
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I ordered a pair of boots and I ordered the wrong size and they didn't have the size I needed so I told them to cancel the order.. They said OK its canceled well the hold is still on my bank and I called again a couple hours later and asked them to cancel so they...
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I didn't like
  • Return policy
  • Customer service
  • Retrun fee policy
#973891
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I ordered a pair of boots in red. I waited about 2 weeks for delivery. When they finally arrived, I discovered Shepler's had sent me blue instead of red. I contacted them. No apology from Shepler's, they just told me told me I would have to do an exchange and wait 2-3...
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1.3
I didn't like
  • Long shipping times
  • Customer service
  • Return policy
#951678
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Boots Review

Sheplers Western Wear
#878085
They have a bad customer service. They literally don't care about clients, they will lie to you, and It's just a waist of time. Once they have your money you can forget about exchanging, refunding or canceling your order. Please!!! Shop somewhere else.
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Sheplers Western Wear - Simple Review #1465346914
1/1

Sheplers Western Wear Boots Review

Sheplers Western Wear
#861767
1.9
Details
Horrible just horrible got a pair of boots delivered today that a thrift store would dump!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Pants Review

Sheplers Western Wear
#816425
1.0
Details
Charged my credit card six times in till they maxed it out.... Then the estimated sales tax. My invoice total is not what I will end up paying. But shipping was fast!!!! The invoice total is not what they will charge you for!!!
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Customer service
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Diversity of Products or Services
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Sheplers Western Wear Boots Review

Sheplers Western Wear
#773389
1.0
Details
Horrible customer service. I retuned a boots over 10 days ago and have not received my refund. Every time I contact the company they gave me a excuse saying that they are behind working on the returns. Home many people they have working for them 1?
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Sheplers Western Wear - Very Disappointed
Bought a horseshoe wall decor from them (see link provided). It looked so nice on the website, but when it arrived I was so very disappointed. On the website image it looks like they have wood pieces on the side and copper tags at the bottom. WRONG. All the flat decors...
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1.1
I didn't like
  • Retrun fee policy
  • Price
  • Quality
#906343
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Stay as far away from this rip off company as you can. Customer Service sucks. Free is shipping is a scam and even when you pay for shipping, it takes 3 weeks. When ordering on line the prices never match the advertised price. They make up prices as they go. I...
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#901747
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Do not order from this company if you live in Hawaii and need or want your order in any kind of reasonable time frame. I placed an order in early June, for items I needed for early July.... It is now 40 days past my order placement and I still don't have all the items...
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#884750
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I try to shop local whenever practical, and one State over was as close as I could get, so I tried Sheplers for the first time. Ordered 8 shirts a month ago and to-date have received only 7. No explanation, no contrition on the part of Customer Service. Oh, and no...
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2.0
I didn't like
  • Customer service
  • Long shipping times
#877557
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Nothing but problems from day one. There worker told me to buy 81/2 boots and acually i needed 91/2. Then i order a pair of 9 1/2 they came to my house all scratched up i did go through amazon so the second pair was from another company called outdoor equipped boots...
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1.0
#870996
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I know Sheplers for over 20 years, when I lived in Switzerland. Now I live in Thailand for 9 years. I was reminded of Sheplers. March 17 I ordered a pair of boots and a pair of gloves. My account was debited the same day. For a week, I expect my package and March 25,...
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Nakhon Sawan, Nakhon Sawan
#816849
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I have been a customer of Shepler's for over 30 years and have never had a problem. The in-store service is always polite and prompt and the mail-order service has always been first rate. There is always a variety of stock available in store and should it happen that...
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5.0
I liked
  • Fist rate
#800627
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