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I ordered a pair of boots and got them quickly, however I noticed I have a pending transaction for 41.48 from sheplers inc . I did not purchase anything besides my boots . I'm not sure what the charge is from ? I'm not happy and am waiting for customer service to...
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Anonymous
Anonymous

My issue has been resolved . It was my mistake not sheplers .

Jennylo77
Jennylo77

I would say that I got great customer service so far :) I actually feel bad I wrote this review. I ordered necklaces and forgot about them . If I could delete my negative revi...

5.0
#798625
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Only one of three shirts ordered arrived here and it was smaller than sized. Three phone calls to Sheplers inquiring about the whereabouts of the other two got me nowhere. The first two reps said there was nothing they could do to help. Asked for a manager the third...
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1.7
I didn't like
  • Customer service
  • Nightmare
#792361
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Ordered boots, didn't hear anything for 10 days, then told they would ship in 3 weeks. Cancelled the order and they somehow shipped the next day in spite of the cancellation. Returned boots, told it takes 3-4 weeks to issue a refund. Recording tells you everyone is...
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#775667
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Sheplers Western Wear Boots Review

Sheplers Western Wear
#754398
i ordered a pair of boots and the payment said pending for almost two weeks on my prepaid credit card so i canceled it and ordered somewhere else .. well the sent me a email stating my boots where sent and never took payment so now what happens? did i het free boots..?!!
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Other Product Review

Sheplers Western Wear
#662172
3.1
Details
First issue was I was told wrangler do not allow multiple shipments within 45 days , then it was that the company was undertaking a internal stick take and lastly when the goods did arrive numerous items were missing and they won't return calls . I have no issue in launching proceedings so it looks as though that is the way this will end .
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
Just got off phone with customer service and as some of the reviews below say it did SUCK. Had an excuse for everything....first of all they charge you credit card TWICE. Lady said they authorize first which is fine....but then while the first authorization is pending...
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#765465
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Purchaced a Duster on 22 of November ordered Natural color... we recieved Black... called them and they said to return and gave us a lable... 1month to the day we were notified we had our return processed... I called them and they said we were refunded??? I just wanted...
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I didn't like
  • Nightmare
#763744
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same thing happened to me i sent a lot of money and got ripped off .i called to report i had not received parts of my 342.00 order i gave them the order number and they told me it had been delivered.i told them no items were missing they said and i quote (maybe they...
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#757419
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The customer service for this company is awful. I ordered a pair of Ariat work boots over a month ago for my husband's Christmas present. After three weeks of no communication, I called only to find out that the shoes had been backordered and more would be available...
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Anonymous
Anonymous

bad service rude customer service i lost a lot off money with this ruthless company. only received part off my order.they dont care i called and emailed nothing waste of time ...

Anonymous
dont trust them

same thing happened to me i will never order from them again.

Kellerman, Alabama
#757224
Reply to reviews
very expensive shipping and tax to Uk for a total waste of time for a pair of cow boy boots that are huge to a true size!!!! when ordered they said in stock but took weeks to come for a total waste!!!!!!!! Do not buy to be shipped to Uk i have emailed them twice and...
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2.0
I didn't like
  • Nightmare
#728715
Reply to reviews
I ordered an Ariat men's coat on-line, advertised through "western wear.com". It showed as being available, and received an order # via e-mail. Money was taken from my account at that time. It was showing as being received by "Sheplers Westernwear". I called...
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#714930
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Seems like Sheplers could give a rats behind about their terrible online service. There are so many articles on the nightmare of Sheplers online process. I too have now experienced this. There are not updates, and no ways to track an exchange of return. I exchanged...
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Anonymous
Anonymous

you are totally correct

2.0
I didn't like
  • Nightmare
#696933
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