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Do not order from this company if you live in Hawaii and need or want your order in any kind of reasonable time frame. I placed an order in early June, for items I needed for early July.... It is now 40 days past my order placement and I still don't have all the items...
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#884750
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I try to shop local whenever practical, and one State over was as close as I could get, so I tried Sheplers for the first time. Ordered 8 shirts a month ago and to-date have received only 7. No explanation, no contrition on the part of Customer Service. Oh, and no...
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2.0
I didn't like
  • Customer service
  • Long shipping times
#877557
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Nothing but problems from day one. There worker told me to buy 81/2 boots and acually i needed 91/2. Then i order a pair of 9 1/2 they came to my house all scratched up i did go through amazon so the second pair was from another company called outdoor equipped boots...
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1.0
#870996
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Sheplers Western Wear Boots Review

Sheplers Western Wear
#754398
i ordered a pair of boots and the payment said pending for almost two weeks on my prepaid credit card so i canceled it and ordered somewhere else .. well the sent me a email stating my boots where sent and never took payment so now what happens? did i het free boots..?!!
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Other Product Review

Sheplers Western Wear
#662172
3.1
Details
First issue was I was told wrangler do not allow multiple shipments within 45 days , then it was that the company was undertaking a internal stick take and lastly when the goods did arrive numerous items were missing and they won't return calls . I have no issue in launching proceedings so it looks as though that is the way this will end .
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
I know Sheplers for over 20 years, when I lived in Switzerland. Now I live in Thailand for 9 years. I was reminded of Sheplers. March 17 I ordered a pair of boots and a pair of gloves. My account was debited the same day. For a week, I expect my package and March 25,...
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Nakhon Sawan, Nakhon Sawan
#816849
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I have been a customer of Shepler's for over 30 years and have never had a problem. The in-store service is always polite and prompt and the mail-order service has always been first rate. There is always a variety of stock available in store and should it happen that...
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5.0
I liked
  • Fist rate
#800627
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I ordered a pair of boots and got them quickly, however I noticed I have a pending transaction for 41.48 from sheplers inc . I did not purchase anything besides my boots . I'm not sure what the charge is from ? I'm not happy and am waiting for customer service to...
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Anonymous
Anonymous

My issue has been resolved . It was my mistake not sheplers .

Jennylo77
Jennylo77

I would say that I got great customer service so far :) I actually feel bad I wrote this review. I ordered necklaces and forgot about them . If I could delete my negative revi...

5.0
#798625
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Only one of three shirts ordered arrived here and it was smaller than sized. Three phone calls to Sheplers inquiring about the whereabouts of the other two got me nowhere. The first two reps said there was nothing they could do to help. Asked for a manager the third...
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1.7
I didn't like
  • Nightmare
  • Customer service
#792361
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Ordered boots, didn't hear anything for 10 days, then told they would ship in 3 weeks. Cancelled the order and they somehow shipped the next day in spite of the cancellation. Returned boots, told it takes 3-4 weeks to issue a refund. Recording tells you everyone is...
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#775667
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Just got off phone with customer service and as some of the reviews below say it did SUCK. Had an excuse for everything....first of all they charge you credit card TWICE. Lady said they authorize first which is fine....but then while the first authorization is pending...
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#765465
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Purchaced a Duster on 22 of November ordered Natural color... we recieved Black... called them and they said to return and gave us a lable... 1month to the day we were notified we had our return processed... I called them and they said we were refunded??? I just wanted...
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I didn't like
  • Nightmare
#763744
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