Not resolved
1.1
Details
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
0 comments

Bought a horseshoe wall decor from them (see link provided). It looked so nice on the website, but when it arrived I was so very disappointed. On the website image it looks like they have wood pieces on the side and copper tags at the bottom. WRONG. All the flat decors are printed papers except for the center silhouette piece, which was also cheaply made.

The only real materials they used are 1 horseshoe, some plastic beads, a (probably premade) metal-like flower (from some crafts store maybe), and a few pieces of patterned papers. And they charge all this for $30? Really?

And worse still, when I looked up their return policy, they are charging "a little" $10 for return handling? I'm still trying to figure out if that's on top of shipping cost. Other companies sometimes do this with a provided shipping slip, which is understandable, but I've never seen companies charge a $10 handling fee for returns. This is robbery.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of retrun fee policy and price. Please immediately contact the author of this review to discuss "poor quality, misleading online info, severely overpriced" of the lucky horse to the moon and back horseshoe. Sheplers Western Wear needs to issue a full refund according to poster's claims.

Other people also mentioned the lucky horse to the moon and back horseshoe in their reviews. You may find this information helpful for further shopping at Sheplers Western Wear.

Had an Experience with Sheplers Western Wear?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like